Contact Us: Support & Help

Need help with virtual phone numbers or SMS verification? Reach our support team by email or Telegram. We usually reply within 24 hours.

Support for your virtual number and SMS codes

Questions about a number, a code that did not arrive or a payment? Write to support by email or in Telegram. A person reads every message and usually replies within 24 hours.

Contact methods

Telegram support

Write to a person on our support account in Telegram, including for withdrawal requests.

Email support

Send us detailed questions or feedback. A person usually replies within 24 hours.

Business inquiries

For partnerships, bulk services, or enterprise solutions contact our business team.

Frequently asked questions

How does the SMS verification service work?
Create an account on the site and top up your balance, then select a platform and country to get a virtual number. The verification code appears in your account dashboard, and in Telegram if you turn on alerts.
Which platforms are supported?
We support 70+ platforms including Telegram, WhatsApp, TikTok, Instagram, OpenAI, Discord, Google, Facebook, and many more. Check our supported platforms page for the complete list.
How much does it cost?
A private number is $8.00 for 28 days; the range across countries is $8.00–$9.00. Countries differ in price and in delivery, and the number stays yours for the whole term. The Pricing page has the full breakdown.
Which countries are available?
The countries we have in stock are listed live on the Virtual numbers page, each with its price, before you buy. Stock changes, so the list lives there rather than in this answer.
How fast is SMS delivery?
Most codes arrive within a few minutes of the platform sending them. We do not publish a delivery rate yet, so check that a number works for your platform before you rely on it.
Do you offer refunds?
Number rentals are final and non-refundable, including when an SMS or OTP is not received or a platform rejects the number. Refunds are only possible from unused balance you have not yet spent, or where the service fails due to a verified technical fault on our side. We recommend testing a number before you rent.
How does renewal work if my balance runs low?
A number is rented for 28 days. With auto-renew on, it renews from your balance automatically; you can turn auto-renew off on the number's screen. If your balance cannot cover the renewal, we remind you every day during the last 7 days, and a number that lapses can still be bought back within 7 days.
How can I top up my balance?
On the website, with cryptocurrency (USDT, BTC, TON and other coins) or with a bank card in US dollars (USD); payers in Russia or who use Russian also get a card in rubles (RUB). In our Telegram bot @PrivatePhoneBot and its Mini App you can also pay with Telegram Stars; once your account is linked to the bot, the balance is the same. The methods for your country are shown before you pay.
Can I withdraw money from my balance?
Yes, in USDT on TRON, BSC or TON, and you do it yourself: in your account on this site (Account, Transfers tab, Withdraw in USDT) or in our Telegram bot. Up to $100 a day is paid automatically within minutes; above that, write to support in Telegram (t.me/BestVoipTelegram) and it is paid by hand. Money paid by card, granted as a bonus or received as a transfer can be withdrawn 180 days after it was credited; crypto top-ups and partner earnings right away. The minimum is $10; the fee is 10% of the amount but not less than 5 USDT, taken from the amount: $20 → 15 USDT, $50 → 45 USDT, $100 → 90 USDT. We pay the network fee.
Do Swedish numbers need identity verification?
Yes, from 3 December 2026. At the number provider's request, a Swedish number works only after its holder's identity is verified, and Swedish numbers without verification will be withdrawn. Start the verification from the number in our Telegram bot.