Data Collection
SMS Activate App requires minimal personal data from users. Only the payment and communication details necessary for managing your account balance and transactions are collected. We do not ask for, and do not need, your real identity to provide the service.
Data Usage
Exclusive Access
All rented numbers are private and used exclusively by the renter. No overlap or data sharing occurs between users.
Data Redirection
During the rental period, all SMS and call data related to the rented number is securely redirected to the user.
Call Recordings
An inbound call to a rented number may arrive with a recording attached by the telephony network. When one exists, the audio is sent to you in Telegram, and your account and the API (`recordingUrl`) offer it for about 30 minutes after the call; after that the account shows only that a recording was made (`hasRecording`). Recordings are covered by the retention rule above: they are kept for 30 days after the rental ends and then permanently deleted with the rest of the number's data. The other party on a call has not agreed to anything with us, so recording and using such audio lawfully is your responsibility, as with every other use of a rented number.
Data Security
We protect your data with technical and organizational measures, including encrypted connections and restricted access. We do not sell your data and do not share it with other users. We share it only with the service providers that run the service for us, and only the part each of them needs: our hosting and network providers, payment providers (Heleket for crypto payments on the website, and the providers of the payment methods in our Telegram bot, including Telegram for Telegram Stars), Telegram for bot messages, an email delivery provider, and the analytics and error-monitoring services described below. No method of storage or transmission is completely secure, so absolute security cannot be promised.
Data Deletion
After the rental period ends, all data associated with the rented number, including its messages, call records and recordings, is retained for 30 days and then permanently deleted. Once deleted, data cannot be restored. Your account details, balance history and payment records are kept while your account exists, and afterwards for as long as we need them for accounting, fraud prevention or legal obligations.
Communication
We may send notifications and updates related to rented numbers, transaction statuses, and other service-related activities. These notifications are delivered to your account dashboard and the email linked to your account, and optionally to your Telegram account if you connect one.
Anonymity and Lawful Use
Users remain anonymous while using SMS Activate App. No personal information is stored or shared beyond what is required for payment processing and service delivery. Because we do not control or monitor how numbers are used, you are solely responsible for ensuring your use of the service complies with all laws that apply to you and with the rules of any platform you interact with.
Analytics & Cookies
This website uses Google Analytics 4 (GA4) with Consent Mode v2 to understand how visitors interact with our site. Analytics cookies (such as _ga) are only set after you give explicit consent via the cookie banner. When consent is denied, GA4 operates in cookieless mode, so no identifying cookies are stored, and Google uses aggregated, anonymous signals for behavioral modeling only. We also use Yandex Metrica for analytics. Metrica has no cookieless mode, so it is not loaded at all until you accept: before your answer no _ym_ cookie is set and no request is made to it, and declining or later withdrawing consent removes any _ym_ cookie already stored. You may withdraw your consent at any time by clicking "Cookie Settings" in the footer. For more information, see Google's Privacy Policy at https://policies.google.com/privacy. We also run our own product analytics on Aptabase, hosted on our own server in the EU. It too starts only after you accept: it records which page types and steps of the site are used, with a random identifier kept in your browser’s local storage, and, on the first page of a visit, the referring site and the campaign tags of the link you followed. It sets no cookies and receives no account details; your IP address is used only to derive your country and is not stored. Withdrawing consent deletes the identifier, and accepting again creates a new one. With the same consent, the sa_ft cookie remembers the page and campaign you first arrived from for 30 days, so it can be attached to an account you create; declining removes it.
Error Monitoring
When something on this site fails, a diagnostic report goes to Sentry, which processes it on our behalf so the fault can be found and fixed. The report carries the error and its stack trace, the page address without its query string, and your browser and operating system. It is configured to exclude account details, cookies, request headers, request bodies and query parameters, and values of sensitively named fields are removed before it is sent. Session recording and performance tracing are switched off. An error message can only contain what the failing code put into it, so we keep those messages away from anything that handles what you type. If you accept cookies in the banner, the report also carries a random identifier kept in your browser’s local storage, so repeated reports from one browser can be told apart from reports by many; it is linked to no account, and declining cookies or clearing this site’s storage removes it. Without that consent the identifier lasts only while the page is open and is not stored. Sentry’s privacy policy is at https://sentry.io/privacy/.
Your Choices and Rights
Your account shows your details, numbers and balance history. To ask for a copy of your data, a correction or the deletion of your account, write to support@sms-activate.app from the email linked to your account. We keep the records described under "Data Deletion" where we must, and deleting an account ends its active rentals without a refund. You can withdraw analytics consent at any time with "Cookie settings" in the footer.
Minors
SMS Activate App is not intended for anyone under 18, and we do not knowingly collect their data. If you believe a minor has created an account, contact support and we will close it.
International Processing
Our service providers operate in several countries, so your data may be processed outside the country where you live. By using the service, you agree to this processing.
Changes to This Policy
We may update this Privacy Policy at any time. The "last updated" date shows the current version, and significant changes are announced in our Telegram news channels. If you keep using the service after a change, you accept the updated policy.
Key Guidelines for Users
Testing Numbers
Before purchasing a number, test its compatibility with the desired platform to ensure it meets your needs. Testing may involve multiple attempts with different numbers.
Payment Responsibility
Ensure your account balance is sufficient for automatic renewals to avoid interruptions in service.
Service Restrictions
Do not use SMS Activate App for unlawful activities. You are solely responsible for your use, and violations will result in account termination without refund.
Platform Limitations
Be aware that some online platforms may block virtual or rented numbers. This is outside SMS Activate App's control.
Contact and Support
For any question about your data or this policy, write to support@sms-activate.app or contact support in Telegram at t.me/BestVoipTelegram. We reply within 24 hours.